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Support & Help Desk

BTS offers many technical support options for your business. Get live support via telephone or through the Internet. We can fix most problems remotely so that you can be back up and running without having to wait for a technician to come to your office. We can help with servers, desktops and network issues.

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Business IT Support

  • When it comes to your business, there's never a good time for the unexpected hard drive failure, server crash or power surge that fries a power supply. A small glitch can turn into a business catastrophe if it isn't handled quickly and correctly. BTS can instantly become your in-house IT department through our business IT support services.  Contact a BTS sales associate for a custom quote based on the needs of your small business.

Remote Technical Support

  • Viruses, malware, lost e-mails; our remote tech support service may be the best option for handling computer meltdowns to smaller problems.  Remote support allows us to fix most issues without having a technician step foot in your office, saving time and money.  See that "Start Session" icon to your left?  It's a simple click to start receiving help from a technician when instructed to do so.  

Emergency / After Hour Response

  • Sometimes things go wrong outside of normal business hours. Sometimes a major hardware or software upgrade needs to be done while your employees are not at work. We offer emergency or after hour response services to accommodate those needs; even if it requires a weekend, we're here to help!  

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